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Efficient calibration services during summer shutdown

Improve internal capacity and ensure GMP compliance

Glass specialist Schott is subject to strict regulations as a supplier to the pharmaceutical industry. To guarantee the quality of its products, the company seeks outside help to carry out on-site calibration of the measuring technology.

  • Monitoring the atmoshpere and quality of ultrapure water  in a clean room needs accurate measurement courtesy Schott

The results

  • Tight deadlines can be met.

  • The maintenance team works to deadlines with peace of mind.

  • The maintenance manager makes better use of his resources during summer shutdown.

  • Endress+Hauser technicians contribute to process improvement.

  • Schott Pharmaceutical Systems er en av verdens ledende leverandører av primæremballasje (primary packaging) for den farmasøytiske industrien. Produksjonsanlegget i St. Gallen i det østlige Sveits sysselsetter ca 520 personer, og har utviklet seg til et kompetansesenter innen gruppen for sprøyter og patroner. Anlegget er sertifisert i henhold til et omfattende sett av standarder og i samsvar med amerikanske retningslinjer for god tilvirkningspraksis (cGMP - Current Good Manufacturing Practice).

  • Andreas Maissen, maintenance manager
    The calibration contract has allowed us to improve internal capacity and we can make better use of our resources. And the use of the W@M Portal saves us many searches for documents on a daily basis.

    Andreas Maissen

    Maintenance Manager, Schott Pharmaceutical Systems, St. Gallen, Switzerland

A tight inspection program

Schott's main goal is to deliver on the quality commitments made to the customer. They achieve this through regular calibration of critical measuring points. With systems being shut down for roughly two weeks in the summer, the maintenance manager needs to pack all scheduled and predictable inspection work into a tight program.

Meet deadlines with external calibration support

Schott has been able to rely on our support in performing these calibrations for eight years now. Today, the calibration contract covers 450 measuring points for temperature, conductivity, pH value and pressure. In addition, Schott uses the W@M Portal. This browser-based application offers access to device information so that manuals, certificates and inspection reports are merely a mouse-click away.

Familiar with the company's operation

There are usually five experts from Endress+Hauser working on the job during summer shutdown. Not only do they possess the technical knowhow for their tasks, they also have the appropriate training for working on a pharmaceutical production line.

Commitment and flexibility

Schott's maintenance team has nothing but praise for the commitment of Endress+Hauser's service technicians as well as their flexibility.

"They work completely independent" says Andreas Maissen. "If there is a problem anywhere, they approach us immediately to find a solution".

Generally, however, the Schott team is only required to validate and sign the calibration reports.

Much more than just calibration

Trust is the cornerstone of service contracts such as that with Schott. Thomas Gelencsér, service expert at Endress+Hauser emphasizes:

"The customer can rely on us to bring our extensive expertise in the area of calibration and measurement instrumentation on the table." Oftentimes, Endress+Hauser technicians identify ways to optimize processes. For example, we helped Schott to change over to sensors that can be precalibrated for temperature measurement.


Endress+Hauser AS
Postboks 62 3421 Lierskogen , Norge
Tlf.: +47 32 85 98 50
Faks: +47 32 85 98 51
Send e-post www.no.endress.com

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